The Special Request Service (formerly Interlibrary Loan) allows patrons of the Windham Public Library to borrow items from lending libraries. If we don’t own an item in our collection and are unable to purchase the item, we can request it through our lending system. The lending libraries belong to an international system, and we’ve received items from as far as away as Hawaii and Canada!
General information about Special Requests
Items generally take 2-4 weeks to arrive. Popular items may take longer. It depends on which library will lend the item and how quickly the library mails it to us.
There is a $2 “return postage” fee for each item, only due once the item arrives. You will not be charged for items that do not arrive or which you call to cancel before they arrive. However, you will be charged for items once they arrive even if you do not take them, so please only request items that you truly want.
You can request audios (“books on tape”), music, and movies.
You can request magazine/journal articles. Depending on the lending library and the number of pages requested, there may be a photocopy fee; however, there is no “return postage” fee.
You can request special items such as foreign language books, large print books, etc.
We don’t need title and author to request an item (although it is helpful). We will try to find the item you need based on whatever information you provide.
We don’t need your phone or email contact when you make a request, provided that your Windham Public Library account is up-to-date. Sally will contact you as soon as your item arrives using the information on your account.
All items circulate for 3 weeks. No renewals, sorry.
We do not currently have a limit on the number of requests that a patron may make.
How do I make a request?
You can give your request in person when you are at the library. Just ask any staff member for a form.
You can call in your request: 892-1908.
You can email your request: just include your name, your library card #, and information about the item you need.
You can fill out an online Special Request form.
Feel free to contact Sally Bannen, the librarian in charge of Special Requests, if you have any questions (892-1908 or via email).